Healthcare Lean Six Sigma Training

Target Audience

The target audience for this activity is pharmacists and doctoral level psychologists.

Learning Objectives

Pharmacist Learning Objectives

By the completion of the activity, pharmacists should be better able to,

• Recognize the need and key attributes of a successful lean six sigma program in an organization.
• Describe the roles and responsibilities of a certified Lean Six Sigma Green Belt in a healthcare organization.
• List the fundamentals of the DMAIC problem solving methodology
• Use basic lean six sigma tools for project definition and process baseline, and improvement analysis, implementation, and sustainability.
• Define the need for advanced problem solving and improvement methodologies used by project teams
• Integrate lean six sigma knowledge and tools to successfully implement, deploy, and sustain process improvements.

Doctoral Level Psychologist Objectives

By the completion of the activity doctoral level psychologists should be better able to,

• Apply continuous process improvement to professional practice
• Compare the differences between DMAIC and DMADV and when to use each methodology
• State an example of a push system
• Utilize root cause analysis to determine the causes of defects within a process
• Identify risk factors and areas of waste through process mapping
• Discuss 4 steps to improve patient and process flows
• Demonstrate the key concepts of Lean
• Label the elements of SIPOC
• Describe the concept of Poka‐yoke
• Apply Six Sigma tools to reduce and remove variation in the professional practice
• Explain the lean six sigma process
• List the steps in the PDSA process
• Calculate the Takt time for a given scenario
• Apply hypothesis testing by examining two opposing conjectures
• Identify ways in which a process might fail using the failure mode and effects analysis
• Apply statistical process control to correct assignable causes of variation
• Outline the benefits of the simulation process and performance improvement
• Discuss process capability and how it can be used to measure current performance and control future process performance
• Discuss the key attributes of a successful lean six sigma program in an organization
• Describe the roles and responsibilities of a certified Lean Six Sigma Green Belt in a healthcare organization
• List the fundamentals of the DMAIC problem solving methodology
• Apply basic lean six sigma tools for project definition and process baseline, and improvement analysis, implementation, and sustainability
• Define the need for advanced problem solving and improvement methodologies used by project teams
• Apply lean six sigma tools to successfully implement, deploy, and sustain process improvements

Distance Learning participants should be prepared to proactively schedule their time in order to complete this offering in a timely manner.

Technical Requirements

• General requirements:
  • Computer with a high speed internet connection and audio is necessary.
  • Microsoft Excel is also required.
  • It is recommended that participants download a trial version (free for 30 days ‐ do not download until ready to begin using) of the Minitab software (for statistical analysis)
  • In order to utilize the Collaborate tool for virtual office hours, your computer should also have an updated version of Java (Download).
  • A headset with microphone may be useful but not necessary.
• Blackboard:
  • Modern web browser required (Chrome, Safari, Firefox, Opera)
• Pre‐recorded Session Requirements:
  • Viewing Requirements

Instructor

Mohammad T. Khasawneh Ph.D.

• Professor and Chair in Systems Science & Industrial Engineering Department
• Associate Director, Watson Institute for Systems Excellence
• Director, Healthcare Systems Engineering Center
• Director, Human Factors and Ergonomics Laboratory
• Graduate Program Director, Executive Master of Science in Health Systems
• SUNY Chancellor’s Award for Excellence in Teaching
• Ph.D., Industrial Engineering, Clemson University

CE Accreditation, Approval, and Eligibility

Psychologist CE Approval Statement

The University of Hawaiʻi at Hilo Daniel K. Inouye College of Pharmacy is approved by the American Psychological Association to sponsor continuing education for psychologists. The University of Hawaiʻi at Hilo Daniel K. Inouye College of Pharmacy maintains responsibility for this program and its content.

About CE Providership

This activity is jointly provided by the University of Hawaiʻi at Hilo Daniel K. Inouye College of Pharmacy and the University of New York at Binghamton Watson School of Engineering & Applied Science.

This educational public service program (CPE component) offers Continuing Education credits only; it does not offer credit towards any degree program at the University of Hawaiʻi.

Disclosures

Dr. Khasawneh has no relevant financial relationships with ineligible companies to disclose. All planning committee members, and Continuing Education staff from the University of Hawaiʻi Hilo College of Pharmacy, have no relevant financial relationships with ineligible companies to disclose.

Internet Privacy and Confidentiality Policy

The UH Hilo DKICP Office of CE recognizes the importance of protecting the privacy of CE participants. The information collected about you is subject to the following privacy and confidentiality policy.

The UH Hilo DKICP Office of CE may at any time revise this policy by updating this posting.

Collection of Information

The UH Hilo DKICP Office of CE collects personally identifiable information such as name, address, telephone number, email address, or other information only when you voluntarily submit it to us. We will use this information to provide certificates of completion to participants, respond to requests for information, and may use this information to contact you. We will not sell or rent personally identifiable information to any third party without your permission.

Contact information

We welcome your questions and comments regarding our internet privacy and confidentiality policy.

If you have any questions about this policy or about our use of information, please contact the Continuing Education Coordinator at copce@hawaii.edu.

Registration Fees

Registration Fees/Completion Requirements/Cancellation

1. Option 1: CPE/Psy CE Only: Via access to the Blackboard course management system, the learner will receive instruction via pre-recorded video lectures, soft copies of slides, CPE activity assessments and support via virtual office hours and/or email with the instructor and teaching assistant. This activity is eligible for ACPE credit. Students do not complete take-home assignments prescribed for the green belt certificate. This enduring/home-study CPE component will take 32 hours to complete.
   • CPE Completion Requirements: To receive the 32 contact hours of continuing education credit, pharmacists must complete all pre‐recorded videos, score 70% on an hour long CE activity assessments, and complete request for credit and evaluation forms at its conclusion. Partial credit is not offered for CPE activities.
   • Psy CE Completion Requirements: To receive the 32 CE credits, psychologists must complete all pre‐recorded videos, score 75% on an hour long CE activity assessments, and complete request for credit form at its conclusion. Partial credit is not offered for Psy CE activities.
   • Cost: The total cost for this option is between $1,156-$1,245. $1,000 for content registration ($50 fee for late registration¹) + $156 for CE credits ($39 fee for late registration²)
   • Registration: Follow the registration link and select the checkbox: University at Hawaiʻi at Hilo: CE Component ONLY. Learners who select this option also have the option to complete the remaining certificate component in the following semester for $500. After registering for the course content you will be provided with a link to complete registration for the CE component.
2. Option 2: Certificate Only: Via access to the Blackboard course management system, the leaner will receive instruction via pre-recorded video lectures, soft copies of slides, open-book take-home assignments, and support via virtual office hours and/or email with the instructor and teaching assistant. Assignments are challenging and this program generally takes 70+ hours to complete.
   • See the full details of the certificate component.
   • Green Belt Certificate Completion Requirements: To receive a Healthcare Lean Six Sigma Green Belt certificate, all take home assignments must be completed with a grade of 70% or better.
   • Cost: The total cost for this option is between $1,250 – $1,300. $1,250 for content registration ($50 fee for late registration¹)
   • Registration: Follow the registration link on page 3 and select the checkbox: Non-Binghamton Student Rate including University at Hawaiʻi at Hilo: Certificate Option only
3. Option 3: Both CPE/Psy CE and Certificate: Leaners who complete both components simultaneously will receive a Healthcare Lean Six Sigma certificate of completion and 32 hours of CE.
   • Cost: The total cost for this option is between $1,656-$1,745. $1,500 for content registration ($50 fee for late registration¹) + $156 for CE credits ($39 fee for late registration²)
   • Registration: Follow the registration link and select the checkbox: University at Hawaiʻi at Hilo: Green Belt + CE. After registering for the course content you will be provided with a link to complete registration for the CE component.

Completion Requirements

Learners must fulfill the completion requirements for both Option 1 and 2 above.

See the Binghamton University Lean Six Sigma Healthcare Fees and Deadline Schedule for more information on the cutoff dates.

Refund/Cancellation Policy

• See the certificate and course content policy.
• A $75 cancellation fee will be charged for refund of the CE registration portion. Please allow 30 days to process the cancellation request.

Registration

Register online at Binghamton University